In case of breakage
Report all damage to carrier at once. Retain damaged merchandise,
packing and shipping containers until claim has been settled. Damage in
transit is the responsibility of the carrier.
This procedure must be followed or credit for the damaged merchandise
cannot be given.
All claims regarding items shipped on error, items missing from
the order, or damaged items must be made within 24 hours of receipt or
merchandise.
Statement of warranty
Light My World warrants all the products manufactured by Light
Waves Concept to be free from defects in material and workmanship under
normal use for a period of six month after the date of the original
purchase price of repair or replacement is not possible or practical.
Our warranty covers only the product itself; we will assume no
liability for labor costs, installation costs, other losses.
Your warranty rights will be honored only when the product has
been installed and used properly. Light My World will not repair
or replace products damaged by improper use or faulty installation.
Return Policy
We accept returns for a refund within 30 days of the shipment of your order.
All return packages sent to us must have an
RMA number issued by us printed clearly on the outside of the package.
To obtain an RMA number and initiate the return process, please
contact our customer service department via the phone (877 771-7511),
through our contact form on our website or by e-mail to info@lightmyworld.com.
Please note, if the RMA number is not clearly printed on the outside of
your return package, the package may be refused by our shipping
department.
Please note that a 15 percent restocking fee applies to all returns unless the items are defective. Free shipping doesn't qualify for returns so a $22 shipping fee will also be applied. The product(s) must be returned in their original packaging, with sufficient packaging material. The product(s)
cannot have been modified or installed in any way. Please contact
customer service via E-Mail (info@lightmyworld.com) to initiate the return process.
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